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Night Auditor/Front Desk Clerk
Job
Red Roof Inn & Suites Hamburg
Lexington, KY (In Person)
$23,920 Salary, Part-Time
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Job Description
Job Summary We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for visitors, ensuring a warm welcome and efficient check-in and check-out processes. This role requires strong customer service skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Duties Greet guests upon arrival with a friendly and professional demeanor. Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information. Handle guest inquiries and resolve issues promptly, maintaining high standards of guest relations. Operate phone systems to manage incoming calls, take reservations, and provide information about hotel services. Maintain knowledge of hotel amenities, local attractions, and events to assist guests effectively. Conduct night audits as required, ensuring all financial transactions are accurate and up-to-date. Collaborate with other hotel departments to ensure seamless guest experiences. Uphold the hotel's standards of cleanliness and professionalism at the front desk area. Requirements Previous experience in a front desk or customer service role within the hospitality industry is preferred. Strong knowledge of phone etiquette and effective communication skills. Familiarity with hotel management systems is a plus. Ability to multitask and remain calm under pressure while providing excellent guest service. A friendly demeanor with a passion for hospitality and guest relations. Availability to work flexible hours, including nights, weekends, and holidays as needed. High school diploma or equivalent; further education in hospitality management is an advantage. Join our team as a Front Desk Agent where you can make a lasting impression on our guests while developing your career in the hospitality industry!