Overview AM/PM Shift & PM/3rd

Shift Positions Available Weekends & Holidays Required Pay:

$13/hour Fairfield Inn & Suites in London, KY is hiring high‑reliability Front Desk Associates for multiple shifts. This position requires consistent attendance, professionalism, and the ability to handle guest interactions calmly and correctly. If you cannot commit to dependable attendance or weekend/holiday availability, do not apply . Join our dynamic hospitality team as a Front Desk Associate at our premier hotel property! In this energetic role, you will be the welcoming face of the hotel, ensuring every guest receives exceptional service from check-in to check-out. Your enthusiasm and professionalism will create memorable experiences, fostering guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a fast-paced, guest-focused environment. If you thrive on delivering outstanding customer service and enjoy engaging with diverse guests, this is the perfect role for you! Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out processes efficiently using property management systems (PMS) Stay PMS. Handle reservations and modifications through hospitality reservation systems, ensuring accuracy and guest preferences are met Respond promptly to guest inquiries via phone, GXP, and in person, offering solutions to enhance their stay Assist guests with room assignments, special requests, and hotel amenities to ensure a seamless experience Maintain accurate records of guest information, billing details, and incident reports in compliance with hotel procedures Support night audit procedures by reconciling daily transactions and preparing reports for management Skills Proven experience in hospitality management or front desk operations within hotels or resorts Strong customer service skills with a focus on problem-solving and guest relations excellence Knowledge of hotel emergency procedures to ensure guest safety at all times Excellent phone etiquette and communication skills for handling inquiries professionally Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining attention to detail Experience with night audit processes is a plus This role is ideal for motivated individuals passionate about hospitality who want to grow their career in a vibrant hotel setting. We value energetic team players dedicated to delivering exceptional guest experiences through proactive service, effective communication, and a positive attitude. Join us and be part of a team committed to creating welcoming environments where every guest feels valued!

Pay:

From $13.00 per hour Expected hours: 25.0 - 40.0 per week

Benefits:

Employee discount

Work Location:

In person