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Hotel Front Desk Agent

Job

Comfort Suites Louisville Airport

Louisville, KY (In Person)

$27,040 Salary, Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/3/2026

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Job Description

Hotel Front Desk Agent Louisville, KY 40213 $12
  • $14 an hour
  • Part-time, Full-time $12
  • $14 an hour
  • Part-time, Full-time We are looking for a Front Desk Agent to make our guest feel welcome and ensure their pleasant and comfortable stay at our hotel.
The Front Desk Agent responsibilities include greeting guests as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel's facilities. You will offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Ultimately, you will manage guest services and our hotel's image by answering guests' requests and making sure our visitors are satisfied. Responsibilities Provide upscale guest service experiences for clients throughout their stay Ensure guests are properly greeted upon their arrival Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Oversee check-in and check-out procedures, including reservations and financial transactions Promptly address guests' requests Actively listen to and resolve complaints Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns Inform clients of our hotel services, including breakfast and dining options Promote all hotel amenities, conveniences and programs offered Liaise with Housekeepers to provide an overall comfortable guest experience Examine daily duties, assign tasks and check on progress Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings Recommend local tourist spots, including places to dine, shop and sight-see Establish friendly relationships with hotel guests Skills Understanding of all hotel management best practices and relevant laws Hands-on experience with Hotel Management software (PMS) Proficiency in English; knowledge of other languages is a plus Customer service drive with outstanding communication and active listening skills Excellent problem-solving and multitasking skills Strong sense of responsibility and a professional presentation High School Diploma or equivalent required
Job Types:
Full-time, Part-time Pay:
$12.00
  • $14.
00 per hour
Work Location:
In person