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Front Desk Clerk Holiday Inn & Suites Louisville East Louisville, KY Job Details Part-time | Full-time $14 - $16 an hour 13 days ago Benefits Employee discount Flexible schedule Qualifications Bilingual Resort experience Attention to detail Problem-solving Organizational skills Full Job Description Job Summary We are looking for a friendly, professional, and dependable Front Desk Clerk to join our team at Holiday Inn Express . The Front Desk Clerk is responsible for providing outstanding guest service and ensuring that every guest receives a warm welcome and a smooth hotel experience. This position handles guest check-in and check-out, reservations, payments, telephone calls, guest requests, and other front desk responsibilities. The ideal candidate enjoys working with people, communicates well, pays attention to detail, and can remain professional and helpful in a busy hotel environment. Responsibilities Welcome guests with a friendly and professional attitude. Complete guest check-in and check-out efficiently and accurately. Verify guest information, identification, and payment methods. Process reservations, cancellations, extensions, and room changes. Answer incoming calls and assist guests with questions and requests. Provide information about hotel amenities, services, local restaurants, attractions, and transportation. Respond to guest concerns and requests promptly and professionally. Work with management to resolve guest issues and ensure guest satisfaction. Process cash, credit card, and other payments accurately. Maintain accurate guest information and reservation records in the hotel system. Monitor room availability and coordinate room status with the housekeeping team. Communicate with housekeeping regarding rooms that are ready, inspected, occupied, or require attention. Communicate with maintenance regarding guestroom repairs and other property issues. Maintain a clean, organized, and welcoming front desk and lobby area. Assist with breakfast area and other hotel operations when needed. Follow all Holiday Inn Express standards, hotel policies, and operating procedures. Protect guest privacy and maintain confidentiality of guest information. Follow all safety, security, and emergency procedures. Complete daily front desk reports, paperwork, and other administrative duties as assigned. Maintain professional appearance, conduct, and telephone etiquette at all times. Work as a team with housekeeping, maintenance, management, and other hotel departments. Qualifications & Skills Excellent customer service and communication skills. Friendly, welcoming, and professional personality. Basic computer skills and ability to learn hotel reservation and front desk systems. Ability to accurately handle payments and cash transactions. Strong attention to detail and organizational skills. Ability to multitask and prioritize responsibilities in a fast-paced environment. Ability to handle guest complaints and difficult situations calmly and professionally. Professional telephone etiquette. Reliable, punctual, and dependable. Ability to work independently and as part of a team. Must be available to work flexible shifts, including evenings, weekends, and holidays. Bilingual skills are a plus. Physical Requirements Ability to stand and walk for extended periods. Ability to occasionally lift and carry supplies or other items as required. Ability to sit, stand, bend, reach, and move throughout the front desk and lobby areas. Ability to perform repetitive computer and telephone tasks. What We Look For Our Front Desk Clerks are an important part of the Holiday Inn Express guest experience . We are looking for team members who are friendly, dependable, professional, honest, hardworking, and committed to providing excellent customer service . If you enjoy meeting and helping people and want to be part of a team dedicated to providing a clean, comfortable, and welcoming hotel experience, we would love to have you join our team.

Pay:

$14.00 - $16.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person