Hotel Front Desk Attendant

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Compensation:

$14 - $15 hourly

Responsibilities:

Mitigate customer complaints as needed Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests General bookkeeping: ensure all hotel guest account information is accurate and up-to-date Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Work with the housekeeping staff to ensure rooms are ready for new guests Welcome guests with a friendly and professional demeanor, ensuring a positive first impression upon arrival Provide efficient and accurate check-in and check-out services while maintaining attention to detail Deliver attentive service by responding quickly and effectively to guests' questions, needs, and concerns Create a warm, hospitable environment by maintaining professionalism and courtesy throughout every interaction Manage reservations, assign rooms, and update guest information within hotel systems Collaborate with housekeeping and maintenance teams to ensure guest rooms and requests are fulfilled promptly Maintain the front desk and lobby areas to reflect a clean, organized, and inviting atmosphere Accurately process payments, handle cash, and ensure proper financial procedures are followed Resolve guest concerns in a timely manner to ensure satisfaction and encourage repeat business Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment

Qualifications:

Has experience answering telephone calls and troubleshooting stressful situations Displays impeccable interpersonal, time management, organizational skills, and customer service skills High school diploma, GED, or equivalent Working knowledge of Microsoft Office and reservation management systems 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred 3 pm-11 pm Strong customer service skills with a commitment to delivering exceptional guest experiences Effective problem-solving abilities with a proactive and solution-oriented mindset Excellent interpersonal and communication skills, with the ability to engage positively with guests and team members Highly organized with the ability to manage multiple tasks in a fast-paced environment Strong time management skills and the ability to prioritize responsibilities efficiently High level of attention to detail and accuracy in all tasks Basic computer proficiency, including data entry and typing skills Ability to stand and remain active for extended periods (up to 8 hours per shift) Availability to work a flexible schedule, including weekends and holidays About Company Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of "if we take care of our employees, then our employees will take care of our guests," our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.