FT Front Desk Associate (Open Availability) Hampton Inn-Richmond

KY 40475

Richmond, KY Job Details Full-time $13 - $15 an hour 5 days ago Benefits Dental insurance Paid time off Vision insurance Employee discount Qualifications Hospitality Computer operation Customer service English High school diploma or GED Cash register operations Organizational skills Guest services Phone etiquette Cash handling Full Job Description

HOTEL FRONT DESK

Agents needed Full time and part time. Must willing to work any shift as required. References of past employers are a must and would be called to verify the information provided. The candidate would be required to have a background check and may have a drug test.

The Front Desk Clerk/Agent would be a member of the Front Office Team.

She/he is responsible for:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charge on credit card machine, stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

Front Desk Clerks would assist with all aspects of guest services and present a positive impression of the establishment. They make room reservations, provide information and services to guests and receive payment for services.

Essential Functions:

1. Check guests in and out of the hotel according to hotel standards and timings and have them entered in the computer property management system. 2. Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests. 3. Handle hotel phone system. 4. Take, modify and cancel guest room reservations. 5. Deal with inquiries, requests and complaints from guests. Coordinate with the house keeping staff and check rooms and to fulfill guest special requests. 6. Perform cashier duties, post phone charges and other miscellaneous charges to guest accounts. 7. Notify housekeeping and maintenance of any reported problems with guest rooms or grounds. 8. Follow in-house procedure to help ensure the security of guests and employees. Know hotel emergency procedures. 9. Maintain cleanliness of Front Office area. 10. Front Desk would ensure the highest levels of guest service. 11. Ability to work in a fast paced environment, with a high emphasis on customer service. 12. Perform word processing, data entry and other miscellaneous duties as delegated by the Front Office Manager. 13. Photocopying, filing, label printing. 14. Complete morning or evening Front Office reports and night audit.

Pay:

$13.00 - $15.00 per hour

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Hotel:

1 year (Preferred)

Customer Service:

1 year (Preferred) Hilton /

PEP:

1 year (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)

Work Location:

In person