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Front Desk Agent -Hotel OPERA EXPERIENCE REQUIRED
Job
Holiday Inn Express and Suites
Baton Rouge, LA (In Person)
Full-Time
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Job Description
Job Summary:
OPERA EXPERIENCE REQUIRED OPERA EXPERIENCE REQUIRED
We are seeking a professional Front Desk Agent to provide exceptional guest services and ensure a warm and welcoming atmosphere for all hotel visitors. The ideal candidate will possess a strong background in hospitality, excellent communication skills, and the ability to work independently.Duties:
- Greet and check-in guests, ensuring a seamless and efficient check-in process.
- Handle guest inquiries and provide accurate information about hotel amenities and services.
- Manage room assignments and resolve any issues related to guest accommodations.
- Maintain a high level of guest satisfaction through exceptional customer service skills.
- Utilize computer systems to manage reservations, check-out, and other hotel functions.
- Handle phone calls and messages in a professional and courteous manner.
- Collaborate with other hotel departments to ensure seamless operations.
- Maintain a clean and organized front desk area.
Skills:
- Proficiency in hospitality and guest services.
- Strong customer service and phone etiquette skills.
- Ability to work effectively in a fast-paced environment.
- Knowledge of hotel operations.
- Excellent communication and problem-solving skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong attention to detail and ability to multitask.
- High school diploma or equivalent required.