Find & Apply For Hotel Desk Clerk Jobs in Baton Rouge, Louisiana

Guest Service Agent SpringHill Suites by Marriott - 3.2 Baton Rouge, LA Job Details Part-time | Full-time $12 - $13 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Computer operation Interpersonal skills Phone customer support Attention to detail Venue guest services Full Job Description Job Summary We are seeking a friendly and professional Guest Service Representative to join our hotel team. The ideal candidate will serve as the first point of contact for our guests, ensuring a welcoming and efficient check-in and check-out experience. This role requires excellent communication skills, attention to detail, and a commitment to providing exceptional customer service. As a front desk agent, you will handle guest inquiries, manage reservations, and support overall guest satisfaction during their stay. Duties Greet guests promptly and professionally upon arrival, providing a warm and welcoming atmosphere. Assist guests with check-in and check-out procedures efficiently while verifying reservation details. Respond to guest inquiries both in person and via phone or email, providing accurate information about hotel services, amenities, and local attractions. Manage reservations, cancellations, and modifications using the hotel's booking system. Handle guest requests or complaints with professionalism and resolve issues promptly to ensure satisfaction. Maintain the cleanliness and organization of the front desk area. Process payments accurately and handle cash or credit transactions securely. Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met seamlessly. Keep records of guest interactions and transactions for reporting purposes. Uphold safety protocols and hotel policies at all times. Qualifications Previous experience in customer service or hospitality is preferred but not required; training will be provided. Excellent communication skills, both verbal and written. Strong interpersonal skills with a friendly demeanor. Ability to multitask effectively in a fast-paced environment. Attention to detail and problem-solving abilities. Basic computer skills; familiarity with reservation management systems is a plus. Flexibility to work various shifts, including evenings, weekends, or holidays as needed. This position offers an opportunity to be part of a dynamic team dedicated to delivering memorable guest experiences through professionalism and hospitality excellence. Must have open availability. Must be able to work 7-3 and 3-11 shifts. Weekends are mandatory.

Pay:

$12.00 - $13.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person