• Overview
• We are seeking a professional and friendly Front Desk Agent to join our team.

The ideal candidate will be responsible for ensuring a seamless guest experience from the moment they enter our hotel. As the first point of contact for our guests, the Front Desk Agent plays a crucial role in setting the tone for their stay. If you have a passion for hospitality and are committed to providing exceptional customer service, we encourage you to apply for this exciting opportunity.

• Duties
• Greet and welcome guests in a friendly and courteous manner, ensuring they feel valued and respected.
• Manage the front desk and reception area, including answering phone calls, responding to emails, and handling guest inquiries.
• Check-in and check-out guests, ensuring all relevant information is accurately recorded and updated in our property management system.
• Handle room reservations and assignments, as well as any special requests or preferences.
• Provide guests with information about hotel services, amenities, and local attractions.
• Resolve any guest complaints or issues promptly and professionally.
• Maintain the cleanliness and organization of the front desk and reception area.
• Collaborate with other hotel staff to ensure a seamless and enjoyable guest experience.
• Monitor and manage the front desk cash register, including handling cash, credit card transactions, and counting the cash at the end of the shift.
• Maintain confidentiality and adhere to hotel policies and procedures.
• Skills
• Excellent phone etiquette and communication skills.
• Strong knowledge of hospitality and hotel management principles.
• Proficiency in using hotel property management systems. Choice Advantage experience is preferred.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong customer service skills, with a focus on guest relations and guest services.
• Fluency in a second language (Bilingual). .
• Flexibility to work various shifts including evenings, weekends, and holidays
• High school diploma or equivalent required; a degree in hospitality or a related field is preferred.

Job Type:

Full-time Pay:

$10.00

• $11.

50 per hour

Experience:

Hotel

FRONT DESK

1 year (Preferred) Hospitality management: 1 year (Preferred)

Hospitality:

1 year (Preferred) Ability to

Commute:

Hackberry, LA 70645 (Required) Ability to

Relocate:

Hackberry, LA 70645: Relocate before starting work (Required)

Work Location:

In person