FRONT DESK AGENT

• FLEXIBLE

SCHEDULE / IMMEDIATE HIRE

Hotel Brands:

Choice Hotels Property /

IHG Property Employment Type:

Full-Time Work Location:

In Person Schedule:

Flexible Availability Required Probationary Period:

90 Days

POSITION OVERVIEW

We are seeking dependable, professional, flexible, and guest-focused Front Desk Agents to join our hotel team. Candidates must be willing to work at either a Choice Hotels property or an IHG property , depending on operational needs. Excellent guest service and strong brand performance are a team effort . Every Front Desk Agent is expected to contribute, follow management direction, maintain excellent attendance and punctuality, and consistently uphold hotel and brand standards.

SCHEDULE & AVAILABILITY

Candidates must be flexible and able to work a combination of: 7:00 AM

• 3:00 PM 3:00 PM
• 11:00 PM 11:00 PM
• 7:00 AM Punctuality and dependable attendance are essential requirements of this position.

Employees are expected to report to work on time and ready to begin their shift at their scheduled start time. Because hotels operate 24 hours a day, 7 days a week, 365 days a year , all employees are required to have availability to work weekends, holidays, and special events as scheduled. Employees must also be willing and available to work overtime when needed , including during staffing shortages, call-outs, high occupancy, holidays, special events, and other operational needs. 90-DAY

PROBATIONARY PERIOD

All new employees will complete a 90-day probationary period . During this period, management will evaluate: Attendance, punctuality, and dependability Ability to consistently arrive on time and ready to work Flexibility and availability Availability to work weekends, holidays, and special events Ability to learn and follow hotel procedures Guest service and professionalism Teamwork and communication Compliance with hotel and brand standards Performance in Guest Love, Loyalty Recognition, and New Brand Enrollments Ability to follow management instructions and complete assigned duties and additional tasks Overall job performance and ability to meet the expectations of the position

RESPONSIBILITIES

Provide friendly, professional, and consistent guest service Check guests in and out accurately and efficiently Recognize and acknowledge loyalty members according to brand standards Actively promote and obtain new loyalty program enrollments Consistently contribute toward maintaining strong Guest Love, Loyalty Recognition, and Brand Enrollment percentages Understand that brand performance goals are a team responsibility , and every Front Desk Agent is expected to contribute Answer telephone calls and assist with reservations and guest questions Process payments and maintain accurate guest accounts Respond professionally to guest concerns and assist with service recovery Maintain a clean and organized front desk and lobby Communicate effectively with housekeeping, maintenance, and management Follow all Choice Hotels and IHG brand standards , policies, and procedures Follow and complete instructions, assignments, and additional tasks given by management Assist with other duties and departments when operationally necessary Work at either our Choice Hotels or IHG property as scheduled

REQUIREMENTS

Must be prompt, punctual, dependable, and ready to work at the scheduled start of each shift Flexible availability is required Must be able to work 7 AM-3 PM, 3 PM-11 PM, and/or 11 PM-7 AM Must have availability to work weekends, holidays, and special events as scheduled Must be willing to work overtime when operationally necessary Must maintain a professional and respectful attitude Must follow management direction and complete assigned duties in a timely manner Must actively participate in meeting the hotel's Guest Love, Loyalty Recognition, and New Brand Enrollment goals Must understand that maintaining strong brand scores and standards is a group effort , and every employee is expected to do their part Must be willing to be held accountable for maintaining hotel and brand standards Previous hotel or customer service experience is preferred Experience with Choice Hotels or IHG systems is a plus We are looking for individuals who understand that reliability, punctuality, flexibility, teamwork, and excellent guest service are essential to hotel operations. If you are dependable, flexible, guest-focused, willing to follow direction, and ready to be part of a team that holds itself to high standards, we encourage you to apply.

Pay:

$13.00

• $15.

00 per hour Expected hours: No less than 40.0 per week

Work Location:

In person