Comfort Suites - Front Desk Agent JSR Hotels - 1.0 Lafayette, LA Job Details Full-time $11.99 - $12.00 an hour 1 day ago Benefits Paid time off Employee discount Qualifications Teamwork Interpersonal skills Phone communication Greeting customers Multi-line phone systems Receptionist experience within hospitality industry Hotel and accommodations guest complaints handling Full Job Description Why Join Our Team? As a Front Desk Agent, you are the face of our hotel and the architect of our guests' first impressions. We pride ourselves on creating a warm, welcoming, and memorable environment, and this role is vital to that mission. If you thrive in a dynamic, people-first atmosphere, love solving puzzles on the fly, and want to grow your career in hospitality, we offer a supportive team culture, competitive pay, and excellent perks to help you succeed. What You Will Do (Responsibilities)

Welcome Guests :

Greet visitors with an authentic, professional, and warm demeanor to set a positive tone for their stay.

Manage Arrivals & Departures :

Execute efficient, accurate check-in and check-out processes while managing room assignments and reservations. Be the

Local Expert :

Provide insightful recommendations regarding hotel amenities, internal services, and top local attractions.

Solve Problems Proactively :

Own guest inquiries, troubleshoot issues immediately, and turn challenging situations into positive reviews.

Coordinate Communications :

Manage incoming phone calls, route inquiries to correct departments, and maintain open communication across hotel teams. Own the

Front Office :

Maintain a clean, organized, and secure desk environment that reflects our high standards. What We Are Looking For (Qualifications)

Minimum Requirements:

Communication Skills :

Exceptional verbal and written communication with polished phone etiquette.

Task Management :

Proven ability to multitask, prioritize under pressure, and navigate a fast-paced environment.

Problem-Solving :

Strong interpersonal skills with a natural ability to resolve customer complaints gracefully.

Availability :

Commitment to working full-time hours, including flexibility for weekends and holidays as needed in a 24/7 environment. Preferred (Nice-to-Have):

Prior Experience :

One or more years in a hotel front desk, receptionist, or high-volume customer service role.

Tech Savvy :

Familiarity with Hotel Management Systems (PMS) and multi-line phone systems.

Languages :

Fluency in multiple languages is a major asset. What We Offer (Benefits) Competitive compensation Paid Time Off (PTO) Generous employee discounts on stays and services Clear paths for internal career growth and promotion A vibrant, positive, and collaborative team culture

Pay:

$11.99 - $12.00 per hour Expected hours: 35.0 - 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person