Front Desk Lead Team Member at Beaver and Thomas Park Tennis Facilities Acadiana Serves Lafayette, LA Job Details Part-time $14 an hour 20 hours ago Qualifications Microsoft Excel Outdoor work experience High school diploma or GED Task prioritization Full Job Description Front Desk Lead Acadiana Serves | Beaver Park & Thomas Park | Lafayette, LA At Acadiana Serves, our Standard is simple: every player who walks through our doors finds their first or next step in tennis here—and never needs to go anywhere else. That means delivering exceptional customer service, maintaining organized operations, supporting our team, and ensuring every day runs smoothly. The Front Desk Lead is more than a front desk team member. This position is responsible for leading day-to-day front desk operations, coordinating schedules, supporting administrative systems, maintaining operational standards, and assisting management in keeping both facilities running efficiently. This role requires someone who is organized, dependable, proactive, and comfortable taking ownership of responsibilities beyond normal customer service duties. What You'll DoFront Desk Leadership Lead daily front desk operations at Beaver Park and/or Thomas Park Open and close facility following company procedures Welcome members and guests in a professional, friendly manner Ensure the front desk and lobby remain clean, organized, and presentable Provide leadership and support to Front Desk Team Members Train new front desk employees on systems and procedures Answer employee questions and provide guidance during shifts Monitor daily operations and identify opportunities for improvement Communicate operational issues to management Scheduling & Staff Coordination Create and publish weekly employee schedules in Connecteam Review and manage worker's time-off requests according to company policy Ensure all shifts have qualified coverage before approving time off Coordinate shift changes when necessary Assist with onboarding and scheduling new workers Customer Service & Sales Schedule court reservations and program registrations Process payments, refunds, and account credits accurately Answer phone calls, emails, and customer questions Resolve customer concerns professionally Promote programs, leagues, lessons, and memberships Deliver an outstanding customer experience during every interaction Administrative Responsibilities Process billing and invoicing Assist with payroll preparation Assist with bookkeeping tasks and QuickBooks reconciliation Maintain customer records Generate weekly operational reports Maintain filing systems and administrative documentation Order office supplies, merchandise, and operational materials Track inventory levels and order when supplies need replenishing Marketing & Communications Create flyers and promotional materials in Canva Update the website or create website pages with current programs and schedules Assist with social media content and scheduling Support marketing campaigns and community outreach Help maintain brand consistency across all customer communications Systems & Process Improvement Create, document, and improve Standard Operating Procedures (SOPs) Help build systems that improve operational efficiency Identify recurring operational issues and recommend improvements Assist management with implementing new systems and workflows Ensure company standards are consistently followed by the front desk team Facility Operations Monitor courts throughout the day Help prepare courts for daily play if needed Blow leaves and debris from courts and walkways Operate court dryers after rain when needed Assist with securing windscreens and maintaining court appearance Report maintenance issues promptly Help ensure facility remains clean, safe, and welcoming Additional Responsibilities As the Front Desk Lead develops in the role, responsibilities may include: Tennis racket stringing (training provided) Supporting new employee onboarding Training and coaching front desk staff Managing special operational projects assigned by management Qualifications We're looking for someone who is: Friendly, professional, and dependable Highly organized and detail-oriented A strong leader who enjoys helping others succeed Comfortable making decisions independently Excellent at multitasking Comfortable learning new software and systems Strong written and verbal communicator Able to prioritize multiple responsibilities Comfortable working indoors and outdoors throughout the shift Preferred Qualifications Front desk or customer service experience Leadership or supervisory experience Microsoft Office (Excel, Word, PowerPoint) QuickBooks experience Canva or graphic design experience Website management experience Social media management experience

Facility Hours:

Typical work schedule includes:

Monday-Friday:

7:30 AM-1:00 PM and/or 3:30 PM-9:00

PM Saturday and Sunday:

8:00 AM-12:00 PM Shifts needed: Mon-Friday mornings and/or evenings Exact schedule discussed during interview. Requirements High school diploma or equivalent (college coursework preferred) Pass a background check Complete SafePlay training Louisiana Responsible Vendor (Bar Card) required for Beaver Park staff Reliable transportation Ability to lift up to 40 pounds Ability to perform light outdoor maintenance throughout the shift Success in This Role The Front Desk Lead is responsible for ensuring the front desk, staff scheduling, administrative systems, and facility operations run efficiently every day.

Success is measured by:

Outstanding customer service Accurate scheduling with no staffing conflicts Proper handling of employee time-off requests Well-trained front desk staff Accurate administrative work Timely reports and billing Clean and organized facilities Consistent execution of company systems and SOPs Strong communication between staff and management Continuous improvement of operational processes Standards Perform all work according to Acadiana Serves policies, SOPs, and company standards. Maintain confidentiality of all company and customer information. Immediately communicate issues that may impact operations or deadlines. Continuously look for ways to improve systems, efficiency, and the customer experience. Lead by example through professionalism, accountability, and attention to detail.

Position Details Position:

Front Desk Lead Employment Type:

Part-Time Classification:

1099

Independent Contractor Location:

Beaver Park, Lafayette, Louisiana Work Location:

In Person To Apply Please email a 2-3 minute video to answering the following: Why are you interested in this position? What do you know about Acadiana Serves? What is your ideal work environment? Describe a time you took ownership of a problem and solved it. Where do you see yourself in five years? Applications submitted without the required video will not be considered.

Pay:

$14.00 per hour

Work Location:

In person