A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Night Auditor/Front Desk Agent 3.3 3.3 out of 5 stars Natchitoches, LA 71457 From $11 an hour - Full-time Fairfield Inn & Suites by Marriott 2,993 reviews From $11 an hour - Full-time We are seeking a friendly, customer service focused Night Auditor/Front Desk associate/ agent to join our team at Fairfield Inn & Suites in Natchitoches. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service related work experience, we'd like to meet you. A night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations.
GENERAL RESPONSIBILITIES
Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure. Provide exceptional guest service Efficiently manages the operations of the front desk, ensure check in and check out is timely Warmly and professionally welcome all guests Process guest check-in; confirm reservations, assign guest rooms Ensure that all complaints regarding service and/or accommodations are investigated and resolved Maintain knowledge of hotel policies including rates, discounts, special offers and community events Ensure prompt delivery of billing to guests Process all payments types e.g. charges, cash, checks, debit or credit cards Discreetly handle confidential guest information Ensure lobby and shared areas are neat and orderly Adhere to all Marriott brand standards Maintain STRICT key controls Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift Gap Hotels offers a comprehensive rewards and compensation package for eligible associates that includes: Opportunities for advancement and career growth Warm and supportive work environment Competitive Wages Hotel Discounts Gap Hotels is an equal opportunity employer.
EOE M/F/D/V
Requirements:
One year of related experience, hotel preferred Excellent verbal and written communications skills Strong organizational skills and attention to detail Superior interpersonal and customer service sills, ability to deal with difficult guests Familiarity with local area, ability to provide directions and maps to local attractions and destinations Proficient with Microsoft Office Suite and common computer software programs Ability to learn computer software programs and operate property management system Willingness to work assigned schedule including nights, weekends, and holidays if needed. About Gap Hotels At Gap Management, it is our pleasure and duty to provide our guests, clients and associates with the highest form of quality in lodging, management, training and products. Because Gap Management is committed to providing our guests with genuine hospitality service that exceeds our guest's expectations, our guests keep coming back thanks to our friendly associates and efficient service. We believe in reinvesting in our properties so at each of our hotels you can expect well-maintained and nicely-appointed amenities and facilities. Gap Management is a hotel management and development company that provides total integration of management and development. Our philosophy is based on diversity of markets, investors, products and associates. We currently own and operate numerous hotels in Louisiana and Texas.
