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Front Desk Agent
Job
Holiday Inn Express and Suites
Raceland, LA (In Person)
$23,920 Salary, Full-Time
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Job Description
We are hiring immediately for night auditor. We are seeking a dedicated and professional Front Desk Agent to join our dynamic team in the hospitality industry. The ideal candidate will possess exceptional customer service skills and a strong background in hotel or resort operations. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and welcoming experience. Your ability to manage guest relations effectively and handle various administrative tasks will be key to your success in this role. Responsibilities Greet and welcome guests upon arrival, providing a friendly and professional first impression. Manage check-in and check-out processes efficiently, ensuring accuracy in guest information and payment transactions. Handle guest inquiries, requests, and complaints with professionalism, aiming to resolve issues promptly. Maintain knowledge of hotel services, amenities, local attractions, and events to provide guests with accurate information. Operate phone systems to answer calls, take reservations, and direct inquiries appropriately while demonstrating excellent phone etiquette. Assist with night audit duties as required, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards. Uphold the hotel's policies and procedures while maintaining confidentiality regarding guest information. Requirements Previous experience in hotel or hospitality management is preferred. Strong customer service skills with a focus on guest relations. Excellent phone etiquette and proficiency in operating phone systems. Multilingual abilities are a plus, enhancing communication with diverse guests. Ability to work flexible hours including nights, weekends, and holidays as needed. Strong organizational skills with attention to detail in managing reservations and guest requests. A positive attitude and willingness to learn about the hospitality industry. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!