Front Desk Agent SureStay Plus by Best Western - 61-Room Hotel We are looking for a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing excellent guest service while handling the day-to-day operations of the hotel front desk.

Responsibilities:

Welcome guests and provide a friendly, professional check-in and check-out experience Make and modify reservations and assist guests with booking questions Answer phone calls and respond to guest inquiries Provide information about hotel amenities, local attractions, restaurants, and services Handle guest requests, concerns, and complaints professionally and efficiently Process payments and maintain accurate guest records Monitor the front desk and hotel lobby to ensure a clean, safe, and welcoming environment Communicate effectively with housekeeping and management regarding room status and guest needs Follow hotel policies, procedures, and Best Western standards Maintain a professional appearance and positive attitude at all times Complete assigned front-desk and shift duties, including basic paperwork and end-of-shift responsibilities

Qualifications:

Excellent communication and interpersonal skills Reliable and punctual Comfortable working independently and as part of a team Basic computer skills Ability to remain calm and professional when handling difficult situations Must be willing to work a flexible schedule, including weekends and holidays

Schedule:

Full-time and part-time opportunities available. Approximately 30-40 hours per week , depending on scheduling and hotel needs. If you enjoy helping people, providing great customer service, and working in a team-oriented hotel environment, we would love to hear from you!

Pay:

$10.00 - $11.00 per hour Expected hours: 25.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Free parking

Work Location:

In person