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Front Desk Clerk
Job
Travelodge/Quality Inn
Shreveport, LA (In Person)
Full-Time
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Job Description
Front Desk Clerk Travelodge/Quality Inn Shreveport, LA Job Details Part-time | Full-time 17 hours ago Benefits Free parking Relocation assistance Career development plan Employee discount Professional development assistance Qualifications Bilingual Multilingual Customer service Front desk Guest services
Full Job Description Front Desk Agent Duties:
- Greet and check-in guests in a friendly and professional manner
- Provide excellent customer service to guests, addressing their inquiries and concerns
- Handle guest reservations, cancellations, and modifications
- Process payments and maintain accurate records
- Assist with guest check-out procedures
- Answer phone calls and direct them to the appropriate department or staff member
- Perform night audit duties, including reconciling accounts and preparing reports
- Maintain a clean and organized front desk area
Experience:
- Previous experience working at the front desk of a hotel or similar hospitality establishment is preferred
- Familiarity with hotel management systems and phone systems is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Excellent communication skills, both verbal and written
- Bilingual or multilingual abilities are an asset for interacting with diverse guests At our hotel, we value our employees' contributions and offer a supportive work environment.