About us Homewood Suites by Hilton Slidell is a small business in Slidell, LA. We are professional, agile and our goal is to gain a team member to add to our Homewood Family.

Our work environment includes:

Modern office setting 3:00pm-11:00pm shifts (Tuesday-Saturday)

• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Requirements and skills
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software (OnQ)
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Job Type:

Full-time Pay:

$11.00 - $12.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person