TownePlace Suites in Slidell is looking for a Front Desk Associate to serve as our guests' first point of contact and manage all aspects of their accommodation. Front Desk Associates responsibilities include checking in/out guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Provide exceptional customer service to all hotel guests Communicate with Director of Sales regarding status of groups Communicate with Housekeeping regarding VIP arrivals and expediting VR rooms Pass on pertinent information to next shift: Group information, current selling strategy, follow-up required for guests or shift responsibilities. Register guests, assign rooms, take payment & issue room keys. Make courtesy call to guests to assure their complete satisfaction with their room, etc. Schedule and make Wake-up Calls. Keep records of occupied rooms and guests' accounts. Make and confirm reservations. Present folio's and collect payments from departing guests. Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. Perform administrative functions for guests, i.e., faxing, coping, mailing, over-night mail service, and other clerical duties. Implement, monitor and carryout guest rewards program. Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.) Verify bucket-check against computer information. Count drawers, make deposit drop verified by witness, and run initials. Close and balance shift. Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stay-overs, and special requirements for amenities. Remain highly visible and be readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel. Proper administration of key control. Thoroughly understand and implement the Brand service culture. Perform all shift checklist responsibilities. Support team members to ensure the team's entire workload is completed daily. Perform other duties as required. Skills Work experience as a Hotel Front Desk Associate a plus but not necessary Experience with Fosse a plus Customer service attitude Excellent communication and organizational skill

AVAILABILITY TO WORK ALL SHIFTS, 7A-3P, 3P-11P AND 11P-7A

Job Type:

Full-time Pay:

$14.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person