Role Summary:

Assist guests efficiently, courteously, and professionally in all reception functions while maintaining high standards of service and hospitality.

Responsibilities:

Proactively greet and assist guests, always providing the highest quality of service. Check guests in and out efficiently and in a friendly manner. Promptly and effectively respond to guest requests and concerns. Post guest charges, compute guest bill, and collect payment in accordance with established procedures. Handle guest mail and messages per established procedures. Understand and communicate various rewards programs, packages, and specials available to guests. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer phones in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability. Assist in ensuring lobby and desk area remain clean and tidy. Have a thorough knowledge of emergency and security procedures. Open and close shift; make cash drops. Ensure all credit cards, cash, and change funds are balanced throughout each shift. Communicate with incoming staff and management by logging pertinent information in the pass-on log. Assist in other duties as required.

Desired Skills and Experience:

Prior experience in a front desk position is a plus. Flexible availability is required, must be willing to work nights, weekends, and holidays.

Job Types:

Full-time, Part-time Pay:

From $12.00 per hour

Work Location:

In person