Front Desk Agent

Job Title:

Hotel Front Desk Agent Location:

The Colonial Hotel, 625 Betty Spring Road, Gardner, MA 01440

About Us:

The Colonial Hotel is a charming and welcoming hotel located in Gardner, Massachusetts. We pride ourselves on providing excellent customer service and a comfortable stay for our guests. We are currently looking for a friendly, organized, and customer-focused Front Desk Agent to join our team.

Job Description:

As a Front Desk Agent, you will be the first point of contact for our guests. Your role is to ensure a seamless check-in and check-out process, answer guest inquiries, and provide exceptional service throughout their stay. This position requires excellent communication skills, attention to detail, and a welcoming attitude.

Responsibilities:

Greet guests warmly and check them in/out efficiently Handle reservations and cancellations accurately Assist guests with questions, directions, and local information Manage customer complaints and resolve issues promptly Maintain a clean and organized front desk area Log reports and perform administrative tasks as needed Collaborate with housekeeping and maintenance teams to ensure guest satisfaction

Requirements:

Prior experience in hospitality or customer service preferred Excellent communication and interpersonal skills Basic computer skills and familiarity with reservation systems Ability to work flexible hours, including evenings and weekends Friendly, professional, and proactive attitude Able to Lift 50

LBs Pay:

From $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance

Work Location:

In person