Front Desk Agent/Weekends Methuen Inn Methuen, MA Job Details Temporary | Part-time $16 - $20 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) matching Employee discount Qualifications Computer operation Resort experience Filing Administrative experience Data entry Full Job Description Overview We are seeking a professional and personable Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring smooth daily operations at our front desk. The ideal candidate will be responsible for check-in and check-out procedures, managing guest inquiries, and maintaining a welcoming environment for all visitors. Strong communication skills, technical proficiency, and office experience are key to success in this position. Duties Greet and check-in guests efficiently, ensuring a positive first impression. Manage guest check-out processes accurately and promptly. Handle client communication via phone and in person, addressing inquiries and resolving issues professionally. Maintain accurate records using word processing software and spreadsheets. Utilize productivity software such as Microsoft Office to prepare reports, correspondence, and other documentation. Demonstrate technical proficiency with computer literacy to operate hotel management systems and office equipment effectively. Manage reservations, cancellations, and modifications as needed. Assist with administrative tasks including data entry, filing, and general office support. Ensure the front desk area remains organized, clean, and welcoming at all times. Experience Prior experience in an office environment or hospitality setting is preferred. Strong computer skills including proficiency with Microsoft Office (Word, Excel) and other productivity software. Excellent communication skills for client interaction via phone and face-to-face. Ability to handle multiple tasks efficiently while maintaining attention to detail. Familiarity with hotel or customer service operations is advantageous but not mandatory. This paid position offers an opportunity to develop valuable skills in customer service, office administration, and technical proficiency within a dynamic environment.

Pay:

$16.00 - $20.00 per hour Expected hours: 16.0 - 32.0 per week

Benefits:

401(k) matching Dental insurance Employee discount Health insurance

Work Location:

In person