Pay:

$16.00

•$17.00 per hour Job description:

Location:

Best Western Plus Berkshire Hills Inn & Suites 1350 W. Housatonic St, Pittsfield, MA 01201

Available Shifts:

2nd

Shift:

3:00 PM

•11:00 PM 3nd shift: 11:00pm

•7:00am

Position Summary:

Best Western Plus Berkshire Hills Inn & Suites is seeking dependable, friendly, and customer-focused Front Desk Agents to join our team. Candidates should be professional, reliable, and able to provide exceptional guest service while maintaining efficient front desk operations.

Responsibilities:

Greet and assist guests with check-in and check-out procedures Answer telephone calls and respond to guest inquiries Make and modify reservations Process payments and maintain accurate guest records Resolve guest concerns professionally and promptly Maintain a clean and organized front desk area and Lobby Perform Night Audit duties during the overnight shift Follow hotel safety, security, and brand standards

Qualifications:

Previous hotel front desk experience preferred but not required Strong customer service and communication skills Basic computer knowledge Ability to work independently and multitask Reliable attendance and punctuality Must be available weekends and holidays Flexible schedule Benefits Dental insurance 401K Health insurance Vision insurance Life insurance Paid time off Employee discount

Work Location:

In person

Pay:

$16.00

•$17.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person