Front Desk Agent Courtyard by Marriott Westborough, MA Job Details Part-time From $17 an hour 9 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Proactive hotel and accommodations guest assistance Hotel policy compliance In-person customer service English Team management Attention to detail Public safety procedures Desktop applications Organizational skills Security Computer skills Productivity software Hotel safety procedures Full Job Description We are hiring for Front Desk, and are looking for friendly, people-oriented individuals who appreciate exceptional customer service, can think on their feet and like a busy, fast-paced job. Multi-tasking is a must at our hotel and we need people who "get" they are our guests' first impression. We are all about providing every guest an exceptional and memorable stay that begins with their check in experience. Our fantastic front office team currently has a part time position available.

JOB DUTIES & RESPONSIBILITIES

Keeps accurate accounts of cash, checks, and credit transactions. Handles confidential information, including guest records, with a high degree of integrity. Makes daily deposits (as applicable). Verifies room charges and rates; verifies register has appropriate starting cash. Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report. Submits reports to corporate office as appropriate. Performs duties of a Guest Service Agent. Performs and documents security walks on a regular basis. Implements proper procedures in emergency situations. Assists in setting up breakfast area as directed; replenishes breakfast items as needed. May be required to make management decisions in manager's absence. Other duties as assigned. Job Requirements

EDUCATION, EXPERIENCE CERTIFICATION

Minimum of one to three months related experience and or training; or equivalent combination of training and experience.

KNOWLEDGE, SKILLS, & ABILITIES

Requires the ability to read, write, and speak the English language. Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics. Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance. Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position. Ability to multi-task; strong organizational skills. Strong attention to detail. Knowledge of, and ability to, appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. Skill in the use of personal computers and related software applications. Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business need.

Pay:

From $17.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person