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Front Desk Clerk
Job
Wightman Tennis Center
Weston, MA (In Person)
$43,680 Salary, Full-Time
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Job Description
Position Summary The Front Desk Clerk is responsible for overseeing all front desk operations and delivering a consistently excellent member experience. This role manages front desk staff, schedules coverage, ensures accurate daily operations, and serves as a key point of contact for members, staff, and management. The ideal candidate is organized, professional, service-oriented, and thrives in a fast-paced, member-focused environment. Key Responsibilities Member Experience & Service Serve as the primary ambassador of the club at the front desk Ensure a warm, professional, and consistent welcome for all members and guests Handle member questions, concerns, and issues promptly and professionally Escalate member concerns to management when appropriate and follow through on resolution Front Desk Operations Oversee daily front desk operations including check-ins, reservations, phone/email inquiries, and point-of-sale transactions Ensure accuracy in member accounts, guest charges, and daily financial reconciliation Maintain front desk procedures, policies, and service standards Monitor traffic flow and proactively adjust staffing and processes Staff Management Conduct onboarding and ongoing training to maintain service standards Provide coaching, feedback, and performance management Foster a positive, professional, and team-oriented work environment Administrative & Systems Support Utilize club management software for reservations, billing, and reporting Assist with basic reporting, payroll tracking, and administrative tasks Coordinate closely with Tennis, Fitness, Aquatics, and Maintenance departments Support special events, programs, and seasonal initiatives Facilities & Safety Awareness Maintain awareness of facility conditions and report issues promptly Ensure front desk compliance with safety, security, and emergency procedures Qualifications 2-4 years of experience in a customer service, hospitality, or front desk leadership role Prior management or supervisory experience strongly preferred Experience in a private club, fitness center, hotel, or hospitality setting is a plus Strong interpersonal, communication, and problem-solving skills Highly organized with strong attention to detail Proficient with basic technology (email, scheduling systems, spreadsheets) Schedule Requirements Availability for evenings, and weekends required Why Join Us? Work in a welcoming, community-oriented private club environment Play a key leadership role in shaping the member experience Collaborate with a dedicated and professional management team