Front Desk Agent Best Western Plus New Englander - 3.5 Woburn, MA Job Details Full-time $17 - $24 an hour 12 hours ago Benefits Flexible schedule Qualifications Customer communication Full Job Description Overview We are seeking a friendly and professional Front Desk Agent to serve as the first point of contact for our guests. In this role, you will provide exceptional customer service, manage guest check-in and check-out processes, and ensure a smooth and welcoming experience for all visitors. The ideal candidate is personable, attentive, and efficient, with excellent communication skills and a strong commitment to guest satisfaction. Responsibilities Welcome and greet guests in a warm, professional, and courteous manner to create a positive first impression. Complete guest check-in and check-out procedures accurately and efficiently, ensuring all transactions are properly recorded. Process reservations, assign rooms, handle payments, and manage guest account transactions with attention to detail. Answer telephone calls, emails, and guest inquiries promptly and professionally, providing accurate information about hotel services and amenities. Provide guests with information about hotel facilities, local attractions, dining options, transportation services, and other relevant details. Respond to guest requests, concerns, and complaints promptly; work diligently to resolve issues quickly to ensure guest satisfaction. Maintain a clean and organized front desk area while adhering to safety and security protocols. Skills Excellent interpersonal and communication skills to interact effectively with guests and team members. Strong organizational skills with the ability to multitask in a fast-paced environment. Professional appearance and demeanor that reflects the welcoming atmosphere of the hotel. Ability to handle stressful situations calmly and efficiently while maintaining a positive attitude. Basic computer proficiency for reservations management and account processing. Attention to detail to ensure accuracy in transactions and guest information management. Join our team as a Front Desk Agent if you are dedicated to delivering outstanding service in a dynamic hospitality environment!

Pay:

$17.00 - $24.00 per hour

Benefits:

Flexible schedule

Work Location:

In person