SUMMARY STATEMENT

The Front Desk Clerk/ Night auditor is responsible for providing exceptional guest service while efficiently managing hotel reservations, check-ins, check-outs, and guest inquiries. The ideal candidate is friendly, professional, detail-oriented, and committed to ensuring a positive guest experience.

PRIMARY DUTIES AND ACCOUNTABILITIES

Welcome guests in a courteous and professional manner. Process guest check-ins and check-outs accurately and efficiently. Handle reservations, room assignments, and cancellations. Answer telephone calls and respond to guest inquiries. Provide information about hotel services, amenities, and local attractions. Resolve guest complaints and concerns promptly and professionally. Maintain accurate guest records and process payments. Balance cash drawer and complete daily shift reports. Coordinate with housekeeping and maintenance departments regarding room status and guest requests. Ensure lobby and front desk areas remain clean and organized. Follow hotel policies, procedures, and brand standards. Assist with audit and administrative tasks as assigned. Setting up breakfast buffet.

Job Type:

Full-time Pay:

From $15.00 per hour Expected hours: 30.0 - 40.0 per week

Work Location:

In person