FRONT DESK AGENT

• $15/HR
  Front Desk Agent in Baltimore, MD
  

Location:

Baltimore, MD

Pay Rate:

$15.00/hour

Job Type:

Full-Time

Shifts Available:

Morning Shift:

7:00 AM

• 3:00 PM
  

Evening Shift:

3:00 PM

• 11:00 PM
  

Overnight Shift:

11:00 PM

• 7:00 AM
  Weekend availability is required.

About the Role

We are seeking a friendly, dependable, and customer-focused full-time Front Desk Agent for a hotel property in Baltimore, MD. As the first point of contact for guests, you'll play a key role in creating a warm, welcoming experience from check-in to check-out. This is a great opportunity for someone who takes pride in excellent service and enjoys a fast-paced, guest-facing environment.

Responsibilities

• Greet and welcome guests with a warm, friendly, and professional demeanor
  
• Check guests in and out efficiently and accurately
  
• Answer phone calls, respond to guest inquiries, and resolve concerns promptly
  
• Process payments, reservations, and cancellations
  
• Provide information about hotel amenities, local attractions, and services
  
• Maintain accurate guest records and handle basic administrative tasks
  
• Take out trash and maintain cleanliness of the front desk and lobby area as needed
  
• Monitor and tidy up common areas throughout the shift
  
• Communicate effectively with housekeeping, maintenance, and management teams
  
• Handle guest complaints or issues calmly and professionally, escalating when necessary
  
• Follow all hotel policies and safety procedures
  Qualifications
• Previous front desk, hospitality, or customer service experience required
• Excellent communication and interpersonal skills
• Friendly, positive attitude with a genuine passion for helping people
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills (experience with hotel property management systems a plus)
• Reliable and punctual with strong attendance
• Must be available to work weekends Uniform & Appearance Requirements
• Company-provided uniform shirt must be worn during all shifts
• Closed-toed shoes required at all times (no open-toed shoes)
• Neat, professional appearance in accordance with hotel grooming standards Physical Requirements
• Ability to stand for extended periods
• Ability to lift and carry light loads (e.g., trash bags, luggage assistance) as needed
• Ability to bend, reach, and move throughout the front desk and lobby areas Compensation $15.

00 per hour We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #IND1600