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Front Desk Agent
Job
Longman Property
Elkridge, MD (In Person)
$34,320 Salary, Full-Time
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Job Description
Job Overview Best Western Plus of BWI/Arundel is seeking a dynamic and friendly Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth office functioning. Your energetic approach and organizational skills will help create a positive first impression for visitors and clients alike. This paid position offers an exciting opportunity to develop your administrative expertise while supporting daily office activities. Strong computer literacy are highly valued to enhance communication and efficiency. We offer flexible schedules and hours, safe work environment and on-the-job training. Duties Greet visitors, clients, and staff with professionalism and enthusiasm, ensuring a warm welcome. Manage multi-line phone systems, directing calls accurately and courteously while maintaining excellent phone etiquette. Utilize Google Workspace, and other computer skills to communicate with guests and clients. . Support office management tasks such as inventory tracking, supply ordering, and maintaining cleanliness of the reception area. Provide customer support by addressing inquiries promptly and professionally in person or over the phone. Experience Demonstrated proficiency with computer literacy tools including Google Workspace. Strong organizational skills with the ability to multitask efficiently in a fast-paced environment. Proven experience in food service, hospitality, receptionist or similar role Excellent communication skills with a focus on phone etiquette; bilingual abilities are a plus for diverse client interactions. Familiarity with multi-line phone systems, customer service principles, and administrative procedures will set you up for success. Responsibilities include but not limited to: Greet and welcome guests as soon as they arrive at the hotel Proven experience in food service, hospitality, receptionist or similar role Answer phone calls and take messages in a professional manner; return calls when available Listening to guest needs and provide assistance Maintain breakfast food levels and preform breakfast cleanup Inspect rooms following brand standards Receive and handle incoming mail and emails Make reservations, reservations for hotel bookings, room bookings Maintain the appearance of the front desk area and the surrounding areas Perform other duties as assigned by management