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Front Desk Clerk
Job
DoubleTree Silver Spring Downtown
Silver Spring, MD (In Person)
$37,440 Salary, Full-Time
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Job Description
Front Desk Clerk DoubleTree Silver Spring Downtown Silver Spring, MD Job Details Part-time | Full-time From $18 an hour 17 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Referral program Qualifications Hospitality Night audit Basic math English High school diploma or GED Presentation skills Front desk Guest services Phone etiquette Hotel experience Full Job Description Job Summary The Guest Services Agent is responsible for the guest's experience at the beginning and end of their stay by performing check-in/out and interaction with guests and the general public by phone and in person. Essential Duties and Responsibilities Provides professional and courteous guest service at all times Greets arriving guests Answers telephone calls courteously and efficiently Responds to inquiries regarding hotel services, guest registration, local shopping, dining, entertainment, and travel directions Generates, confirms, cancels, and changes guest reservations Keeps records of room availability and guest's accounts Assists arriving and departing guests with luggage Computes bills, receives payments, and makes change for guests Makes restaurant, transportation, or entertainment reservations for guests Promotes any current hotel and franchise marketing programs Additional Duties Assumes manager duties in absence of General Manager Transmits and receives messages through telephone, facsimile, and switchboard Maintains wake-up call service Posts ancillary charges to guest folios (food, room, telephone) Maintains clean and neat work and storage space Assists with appropriate storage of guest property Attends monthly department meeting Completes projects as determined by Rooms Operations Manager Participates in ongoing education and training of
Franchise and Hotel Management Company Essential Behavior Requirements Customer Service:
Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer's wants and needs. Identifies opportunities to improve and deliver additional value to customer's experience by presenting creative solutions and innovative ideas.Communication:
Actively listens to customers, coworkers, and the public (viewing the situation from the customer's perspective) and works together to solve the problem through effective communication.Problem Solving:
Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.Quality:
Work "product or service" is free of errors and exceeds customer expectations. Education or Experience- High school diploma or GED equivalent; no prior experience is required. Language Skills
- Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, correct English, and punctuation. Mathematical Skills
- Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure. Reasoning Ability
- Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form.