Front Desk Guest Services Agent DoubleTree by Hilton Washington DC Silver Spring Silver Spring, MD Job Details Part-time | Full-time $17

• $18 an hour 20 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Life insurance Referral program Qualifications Resort experience Basic math English High school diploma or GED Marketing Full Job Description Job Summary Join our hospitality team as a Guest Services Agent and become the welcoming face of our hotel.

In this guest-focused role, you will create exceptional first and last impressions by providing outstanding customer service throughout each guest's stay. From seamless check-ins and check-outs to assisting guests with questions, requests, and local recommendations, you will play a key role in delivering a warm, professional, and memorable experience. The ideal candidate is friendly, dependable, and passionate about hospitality, with strong communication skills and a commitment to exceeding guest expectations both in person and over the phone. Essential Duties and Responsibilities Provide professional, friendly, and attentive guest service at all times, ensuring a welcoming and positive guest experience. Greet and assist arriving and departing guests with courtesy and efficiency. Answer telephone calls promptly and professionally, directing inquiries as needed. Respond to guest questions regarding hotel services, accommodations, local attractions, dining, shopping, entertainment, and travel directions. Create, confirm, modify, and cancel guest reservations accurately and efficiently. Maintain accurate records of room availability, guest accounts, and reservations. Assist guests with luggage upon arrival and departure as needed. Prepare and process guest billing, including computing charges, receiving payments, and providing change. Assist guests with arranging restaurant reservations, transportation, and entertainment services. Promote current hotel and franchise marketing programs to enhance guest awareness and participation. Additional Duties Assumes manager duties in absence of General Manager Transmits and receives messages through telephone, facsimile, and switchboard Maintains wake-up call service Posts ancillary charges to guest folios (food, room, telephone) Maintains clean and neat work and storage space Assists with appropriate storage of guest property Attends monthly department meeting Completes projects as determined by Rooms Operations Manager Participates in ongoing education and training of

Franchise and Hotel Management Company Essential Behavior Requirements Customer Service:

Displays a professional sense of urgency when communicating and interacting with customers, coworkers, and the public in a way that exceeds the customer's wants and needs. Identifies opportunities to improve and deliver additional value to customer's experience by presenting creative solutions and innovative ideas.

Communication:

Actively listens to customers, coworkers, and the public (viewing the situation from the customer's perspective) and works together to solve the problem through effective communication.

Problem Solving:

Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Quality:

Work "product or service" is free of errors and exceeds customer expectations. Education or Experience

• High school diploma or GED equivalent; no prior experience is required. Language Skills
• Must have developed language skills to the point to be able to: read and comprehend instructions, safety rules, and memos. Speak clearly, distinctly, and with confidence using appropriate pauses, emphasis, correct English, and punctuation. Mathematical Skills
• Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide all units of measure. Reasoning Ability
• Must have developed reasoning skills to be able to: apply common sense and understanding to carry out instructions in written, oral, or diagram form.

Ability to professionally deal with problems in standardized situations. Physical Requirements Requires walking and standing to a significant degree, reaching, handling, lifting, talking, hearing and seeing Primarily inside environmental conditions

Job Types:

Full-time, Part-time Pay:

$17.00

• $18.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Silver Spring, MD 20910 (Required) Ability to

Relocate:

Silver Spring, MD 20910: Relocate before starting work (Required)

Work Location:

In person