Job Title:

Guest Service Superstar Are you a people-person with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new opportunities to dazzle and delight guests? If so, we want YOU to join our team as a Full/Part-Time Guest Service Associate at our dynamic hotel!

Position:

Full/Part-Time Guest Service Associate Location:

Silver Spring, MD Job Description:

As a Guest Service Associate, you'll be the friendly face and helpful hand that guests remember long after they've checked out. From warm welcomes to fond farewells, your infectious enthusiasm and dedication to creating memorable experiences will make our guests feel like VIPs every step of the way.

Responsibilities:

Welcome Wiz:

Greet guests with a smile that lights up the lobby and sets the tone for a fantastic stay.

Hospitality Hero:

Assist guests with check-ins, check-outs, and inquiries, providing personalized recommendations and insider tips to make their visit truly unforgettable.

Problem-Solving Pro:

Handle guest concerns or issues with grace and efficiency, turning challenges into opportunities to showcase our commitment to exceptional service.

Concierge Extraordinaire:

Serve as a knowledgeable resource for guests, offering assistance with dining reservations, transportation arrangements, and local attractions.

Team Player:

Collaborate with colleagues across departments to ensure seamless operations and a positive work environment for everyone.

Qualifications:

People Person:

A natural knack for connecting with others and a genuine passion for making people smile.

Customer Service Champ:

Previous experience in hospitality or customer service is a plus, but a positive attitude and a willingness to learn are even more important!

Detail-Oriented Dynamo:

Strong organizational skills and attention to detail, because every guest deserves an experience that's as seamless as it is spectacular.

Problem-Solving Powerhouse:

The ability to think on your feet and find creative solutions to guest concerns or issues

•no cape required (although it would be cool)!

Team Spirit:

A team player mentality with a willingness to pitch in and help out wherever needed

•after all, we're all in this together!

Perks:

Flexible Hours:

Work shifts that fit your schedule, because life is too short to be stuck behind a desk all day!

Competitive Pay:

Earn a competitive hourly wage and enjoy opportunities for performance-based bonuses and incentives.

Training and Development:

Receive comprehensive training and ongoing support to help you succeed and grow in your role.

Fun and Friendly Environment:

Join a team of passionate professionals who know how to work hard and have fun doing it

•because when you love what you do, it shows!

Discounts and Benefits:

Enjoy discounts on hotel stays, dining, and other perks that make working with us even sweeter. How to

Apply:

Ready to embark on a rewarding journey as a Full/Part-Time Guest Service Associate at the Holiday Inn Express

•Silver Spring? We'd love to hear from you! To apply, please submit your resume and a brief cover letter telling us why you'd be the perfect fit for this role! Join us in creating magical moments and unforgettable experiences for our guests

•one smile at a time!

Pay:

$18.00

•$21.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person