SUMMARY This position checks guests into hotel rooms, acts as a resort ambassador with each guest, completes operations at the front desk, and maintains Grand Traverse Resort & Spa guest service standards and operational procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Welcome/bid farewell to guests Check in/Check out guests Maintain guest accounts Be knowledgeable of all resort activities Anticipate guest concerns/problems and deal with them before they become complaints Handle complaints with empathy and courtesy Handle all incoming telephone calls, paging system and guest messages Follow all safety and emergency policies and procedures Maintain par stock of office supplies/ordering when necessary Clean and maintain work area Assist with PBX duties as needed Must understand and abide by environmental practices of the resort Other duties as assigned

EDUCATION/EXPERIENCE

Prior experience in front desk operations or customer service is preferred. Must have strong computer skills and be familiar with Microsoft office software. Knowledge of LMS software is a plus.

OTHER SKILLS AND ABILITIES

excellent guest service skills high energy level good oral and written communication skills detail oriented ability to type and input data into a computer

SUPERVISORY RESPONSIBILITIES

(If applicable)

N/A TYPICAL PHYSICAL DEMANDS

Employee must be able to stand for long periods of time and lift up to 25lbs.

TYPICAL MENTAL DEMANDS

The ability to work unsupervised for long periods of time Handle multiple tasks simultaneously Work well under pressure is a must

WORKING CONDITIONS

This position requires one to be indoors. Individual may have to cope with varying noise levels. Native American Preference will apply. Must be able to pass a background investigation and drug screen as a condition of employment. This job description is not intended to be all-inclusive. An employee will also perform other reasonable related job responsibilities as assigned by their supervisor and/or other management of the Resort to meet the current needs of the department or business.