Front Desk Agent TownePlace Suites Marriot Hotel Canton, MI Job Details Full-time $15 - $17 an hour 1 day ago Benefits Employee discount Flexible schedule Qualifications Bilingual Resort experience Stress management Phone communication Night audit Property management systems (PMS) Telephone systems Multi-line phone systems Office phone management Full Job Description Job Summary We are seeking a professional, experienced, and personable Front Desk Agent to join our hospitality team. The ideal candidate will deliver exceptional guest services, manage reservations, and ensure a welcoming atmosphere for all visitors. This role requires strong communication skills, hospitality management experience, and a passion for providing outstanding guest relations. Bilingual abilities and hotel management knowledge are highly valued to enhance guest interactions and operational efficiency. Responsibilities Greet guests upon arrival with a friendly and professional demeanor Manage check-in and check-out processes efficiently using hotel management software Handle guest inquiries, requests, and complaints with tact and professionalism Maintain accurate reservation records and assist with room assignments Operate multi-line phone systems to answer inquiries and coordinate bookings Provide information about hotel amenities, local attractions, and services Process payments accurately and handle cash or credit transactions Collaborate with housekeeping and maintenance teams to ensure guest satisfaction Uphold phone etiquette standards when communicating with guests and vendors Assist during night audits as needed to reconcile accounts and prepare reports Requirements Proven experience in hospitality management or front desk operations in a hotel or resort setting Excellent customer service skills with a guest-focused attitude Must be able to work weekends and holidays Ability to communicate effectively. Strong knowledge of hotel management systems and multi-line phone systems Familiarity with guest services, guest relations, and hotel operations Must wear uniforms daily Professional appearance and demeanor with excellent phone etiquette Ability to handle stressful situations calmly and efficiently Prior experience in night audit or hotel management roles is advantageous Join our team to deliver memorable guest experiences through exceptional service and hospitality excellence.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person