A front desk agent provides customer service to hotel guests in person, online and over the phone. Duties to include in your front desk agent job description are creating reservations, checking guests in and out and addressing customer requests. Front desk agent duties and responsibilities Front desk agents interact with guests at multiple points throughout their stay. They typically work near the hotel's front entrance, so they're easily visible to guests with questions or concerns. The role involves administrative, customer service and technical responsibilities, such as scheduling reservations.

Common duties include:

Creating and managing room reservations via the hotel's PMS Processing payments for rooms and amenities, such as room service, Hotel Market items. Greeting and checking guests in Answering questions and resolving problems, such as towel refills or key card issues Collaborating with hotel staff, including maintenance workers, housekeeping. Documenting reservations, service requests and incidents, such as plumbing issues. Following the property's cash-handling procedures