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Front Desk Agent
Job
Hampton Inn Chelsea
Chelsea, MI (In Person)
$31,200 Salary, Full-Time
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Job Description
Job Summary We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and administrative support. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast - paced environment. Duties Greet and welcome guests upon arrival, ensuring a positive first impression. Manage phone systems, directing calls appropriately and responding to inquiries with professionalism. Handle check-in and check-out procedures for guests, ensuring accuracy in reservations and payments. Provide information about local attractions, services, and amenities to enhance guest experience. Maintain organized records of guest information and reservations using computerized systems. Assist with administrative tasks such as proofreading documents, managing office supplies, and maintaining cleanliness at the front desk area. Exhibit excellent time management skills by prioritizing tasks effectively during busy periods. Uphold high standards of phone etiquette while communicating with guests and colleagues. Qualifications Proven experience in customer service or administrative roles is preferred. Strong proficiency with phone systems and basic office equipment. Excellent typing skills with a keen eye for detail for proofreading tasks. Ability to work independently as well as collaboratively within a team environment. Exceptional time management skill to handle multiple responsibilities efficiently. Strong interpersonal skills with a focus on providing outstanding customer service. Familiarity with computerized reservation systems is a plus but not required. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while developing your professional skills in a supportive environment!