Front Desk Agent Hotel Houze Detroit, MI Job Details Part-time From $16 an hour 4 hours ago Qualifications Computer operation Microsoft Outlook Resort experience Phone communication Computer literacy Spreadsheets Administrative experience Customer support Multi-line phone systems Clerical experience Full Job Description Job Summary We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management and customer support expertise while contributing to a dynamic team. Duties Greet visitors, clients, and vendors with professionalism and warmth, ensuring a positive first impression. Answer multi-line phone systems promptly, directing calls efficiently and courteously using proper phone etiquette. Manage appointment scheduling and calendar coordination using tools like Google Workspace or Microsoft Office. Handle data entry, filing, and document proofreading to maintain accurate records and support administrative functions. Assist with office management tasks such as supply inventory, mail distribution, and basic bookkeeping using QuickBooks or similar software. Support customer service efforts by responding to inquiries via phone or email, providing helpful information, and escalating issues when necessary. Maintain a clean and organized front desk area while managing clerical responsibilities such as filing, photocopying, and document preparation. Qualifications Must have Hotel Front Desk Experience. Advantage to candidates who have worked at a Marriott, IHG, or Hilton property. Proven office experience with strong computer literacy in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace. Excellent organizational skills with the ability to multitask effectively in a fast-paced environment. Prior clerical or administrative experience including data entry, filing, proofreading, and calendar management. Exceptional customer service skills with a friendly demeanor and professional phone etiquette. Bilingual abilities are highly desirable to serve diverse client needs effectively. Experience with front desk operations in medical or dental settings is a plus; familiarity with medical or dental receptionist duties is advantageous. Strong typing skills along with attention to detail for proofreading documents accurately. Knowledge of office management software such as QuickBooks or bookkeeping experience is beneficial. Ability to handle multiple priorities efficiently while demonstrating excellent time management skills. Join us as a Front Desk Agent where your enthusiasm meets professionalism! Be part of a vibrant team dedicated to delivering outstanding service while honing your administrative talents in a supportive environment. This paid role is perfect for motivated individuals eager to grow their career in office management or customer support!

Pay:

From $16.00 per hour

Work Location:

In person