FRONT DESK REPRESENTATIVE

COME . Grow You'll also get to work at apany that cares about your career growth and will help you get the support you need to expand your possibilities. Teamwork to discover how we empower team members to grow, thrive, and advance in their careers. Culture You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun.

WE LOVE OUR WORK.

Maintain Records Maintain records of room availability and guest accounts. Receive Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction. Performance Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts arepleted and accurate. Inform Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken. Administration Responsible for administrative duties of the hotel front desk. Quality Assurance Ensure guest satisfaction by managing the flow ofmunication at and around the front desk. Assist Assist in addressing all guest service needs and resolve any service-related problems or issues. Analysis Review accounts and charges with guests during the checkout process, which may involve receipt of payments. Maintenance Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs.

BRING US YOUR BEST.

Knowledge Understand andply with allpany and departmental rules and regulations, policies and procedures. Knowledge of appropriate union contracts. Math Ability to perform intermediate math. ? Skills Skill in maintaining effective working relationships with staff and guests. Good verbal and writtenmunication skills. Ability to multi-task. Solutions Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and aplish goals. ? Microsoft Must beputer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred). Write Ability to read, write, andmunicate verbally in English.

FRONT DESK REPRESENTATIVE

COME . We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, w the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at apany that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just oneponent of ourpetitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. to discover how we empower team members to grow, thrive, and advance in their careers. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, w the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at apany that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just oneponent of ourpetitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Responsible for administrative duties of the hotel front desk.

Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keysEnsure guest satisfaction by managing the flow ofmunication at and around the front deskInput information intoputer systems (CMP).Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts arepleted and accurateReceive and process telephone and walk-in reservations accurately to ensure guest satisfactionMaintain records of room availability and guest accountsReview accounts and charges with guests during the checkout process, which may involve receipt of paymentsMaintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needsKeep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be takenConvey escort instructions to Bell personAssist in addressing all guest service needs and resolve any service-related problems or issuesOther job-related duties as assigned Responsible for administrative duties of the hotel front desk. Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys Ensure guest satisfaction by managing the flow ofmunication at and around the front desk Input information intoputer systems (CMP). Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts arepleted and accurate Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction Maintain records of room availability and guest accounts Review accounts and charges with guests during the checkout process, which may involve receipt of payments Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken Convey escort instructions to Bell person Assist in addressing all guest service needs and resolve any service-related problems or issues Other job-related duties as assigned

BRING US YOUR BEST.

Good verbal and writtenmunication skillsMust beputer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)Ability to operate automated phone systemsAbility to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and aplish goalsUnderstand andply with allpany and departmental rules and regulations, policies and proceduresSkill in maintaining effective working relationships with staff and guestsAbility to read, write, andmunicate verbally in EnglishAbility to perform intermediate mathKnowledge of appropriate union contractsAbility to multi-task Good verbal and writtenmunication skills Must beputer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred) Ability to operate automated phone systems Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and aplish goals Understand andply with allpany and departmental rules and regulations, policies and procedures Skill in maintaining effective working relationships with staff and guests Ability to read, write, andmunicate verbally in English Ability to perform intermediate math Knowledge of appropriate union contracts Ability to multi-task