Front Desk Agent Baymont by Wyndham of Flat Rock Flat Rock, MI Job Details Part-time From $14.50 an hour 7 hours ago Benefits Employee discount Qualifications Customer support experience within hospitality industry Phone communication Greeting customers Attention to detail Receptionist experience within hospitality industry Venue guest services Client interaction via phone calls Full Job Description•

HIRING FOR THE FOLLOWING SHIFTS

Tuesday, Saturday and Sunday:

4:00 PM

• 12:00 AM (ALL 3 DAYS)

Sunday and Monday:

12:00 AM

• 8:00 AM (BOTH DAYS)

• DUTIES:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately in hotel system, Synxis
• Answer phone calls and respond to guest inquiries
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints or concerns with empathy and problem-solving skills
• Assist with reservations and room assignments
• Process payments and maintain accurate records
• Collaborate with other hotel departments to ensure guest satisfaction
• Ability to complete laundry (laundry volume may vary)

• REQUIREMENTS

• Previous experience in a front desk or customer service role preferred
• Excellent communication and interpersonal skills
• Strong customer service and guest relations abilities
• Phone etiquette
• Knowledge of hospitality management principles and practices
• Ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in handling guest information

•

Reliability Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Summary As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality, phone etiquette, and guest services will be essential in managing check-ins and addressing guest inquiries. With a focus on communication, you will enhance guest relations and contribute to a seamless experience. Your knowledge of hotel management and experience in the hospitality industry will support our commitment to excellence and guest satisfaction in a dynamic environment.

Pay:

From $14.50 per hour

Benefits:

Employee discount

Work Location:

In person