FRONT DESK DESCRIPTION

Reports to: Front Desk Manager |

FLSA Status:

Non-Exempt, Full-Time, Part-Time

POSITION OVERVIEW A

front desk team member is conscientious, friendly and responsible for welcoming guests, managing online and telephone reservations, verifying guests' payment methods during check-in as well as being the front line for representing Alpen Bluffs Outdoor Resort as whole, Front Desk Team Members have a pleasant and professional disposition with guests and other resort Team Members. To be successful as a Front Desk Team Member, you should provide guests with general information about the resort and surrounding area, and stay up to date on attractions that may be of interest to guests.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Checking guests in and out Tending to guests' complaints and questions and providing exceptional guest experiences Ensuring the front desk and reception area is kept clean and organized. Performing administrative duties such as filing and updating records, among others, as needed Receiving and managing reservations made online and over the telephone. Verifying guests' payment methods during check-in. Assigning sites, cabins or yurts to guests and informing them of any specials or social events offered by the resort. Monitor and restock inventory for Alpen Grab and Go Assists guests with reservations for onsite activities Makes recommendations for places to eat and enjoy in Gaylord and surrounding area Competes site tours when requested Answers the phones and responds to emails Handling guest complaints and special requests Enters service requests to the maintenance team Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously. Providing guests with any information about the resort. Keeping abreast of attractions that may be of interest to guests. Ensure the credit card system reconciles to daily transaction lists Adhere to the Alpen Market Inventory receiving, check-in, and distribution Other duties as assigned

REQUIREMENTS

High school diploma or GED. Demonstrated previous Customer Service experience Previous hospitality experience would be preferred. Strong written and verbal communication skills. Well-presented and professional appearance. Competency with Microsoft Office. Ability to learn on the job. Excellent customer service skills. Must have flexible hours. Available to work on weekends and holidays

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is continually required to: Stand for long periods of time Walk; sit; use hands to finger, handle or feel; reach with hands and arm Frequently required to balance; stoop, kneel or crouch Occasionally lift and/or move up to 50 pounds. Alpen Bluffs Outdoor Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Alpen Bluffs Outdoor Resort will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The above information on this description has been designed to indicate the general nature and level of work performed by employees. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 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