and start your unstoppable career here.

\nThis is a full-time position requiring weekend availability. This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.\n

SUMMARY:

\nThis leadership role provides the highest level of service for all our guests at the front desk and other front office related areas (Concierge, PBX, and Bell Stand). While working efficiently and effectively with front desk agents this position displays above and beyond care for all associates and guests that they may come in contact with, while maintaining a professional manner.\n

ESSENTIAL FUNCTIONS

Operate SMS lodging system
Check-in and checkout large volume of guests
Manage phone calls from guestrooms/outside lines
Follow cash handling/banking outlined by general cashier.
Resolve guest concerns at first contact
Attend departmental meetings
Follow AHC handbook policies and standard operating procedures
Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
Ensuring the quality and level of service that the General Manager, Director of Front Office, Rooms Manager and Manager on Duty and Guests expect is excellent and follows our company standards and policies.
Reads or listens to Daily Meetings
Uses other AHC hotels and staff as resources
Complete all daily responsibilities/cleaning task list
Reporting any unusual behavior or issues to management
Daily check-in/out.
Answering phone calls
Following a checklist and all procedures
Assisting with reviews
Assisting with interviews
Knowledge of current department budget
Handling confidential guest information
Follow our hotel green policies
Ensure trash/recyclables are taken out
Follow AHC guest service standards
Actively work with department staff, while following all departmental rules
Any other additional responsibilities that may be asked by General Manager, Director of Front Office, Rooms Manager and Manager on Duty or Supervisor.

REQUIRED SKILLS

Must be able to stand for 8 hours.
Ability to read and maintain a department budget
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\n

EDUCATION & EXPERIENCE

High school diploma or equivalent required
College degree preferred
Related experience is required
OnQ PMS experience preferred.

PHYSICAL REQUIREMENTS

\nWhile performing the duties of this job, the associate

Is regularly required to stand and walk
Is required to use hands and fingers to handle or feel objects
Is required to frequently reach with hands and arms
Is regularly required to talk or listen
Must occasionally lift and/or move up to 25 pounds

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