Front Desk Agent/Concierge

Front Desk Agent/Concierge Staybridge Suites Grand Rapids, MI Job Details Full-time $14

• $16 an hour 2 hours ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hospitality Computer operation Teamwork Guest relations Phone communication Customer service Computer literacy Helpfulness Attention to detail Friendly demeanor Computer skills Guest services Client interaction via phone calls Full Job Description Front Desk Agent•Full Time Staybridge Suites by IHG•Grand Rapids South At Staybridge Suites, hospitality means more than checking guests in and out.

We create a welcoming environment where travelers feel at home — whether they're staying for one night, one week, or even longer. We are looking for a Full-Time Front Desk Agent who enjoys helping people, stays calm under pressure, and takes pride in creating memorable guest experiences. This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for hospitality. We are specifically seeking candidates with night and weekend availability . What You'll Do Welcome guests with warmth, professionalism, and genuine hospitality Handle check-ins, check-outs, and guest requests efficiently and accurately Answer phones, assist with reservations, and provide local recommendations Resolve guest concerns with empathy and professionalism Communicate effectively with housekeeping, maintenance, and management teams Help maintain a clean, organized, and inviting front desk and lobby environment Recognize and appreciate IHG One Rewards members and loyal guests Assist with light market sales, guest amenities, and hotel information Support team members and contribute to a positive work culture What We're Looking For Friendly, dependable, and hospitality-minded personality Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Comfortable working independently and as part of a team Professional appearance and positive attitude Previous hotel or customer service experience preferred, but not required Computer and phone skills preferred Must be able to work evenings, weekends, and holidays as needed Why Join Our Team? At Staybridge Suites Grand Rapids South, we believe hospitality starts with taking care of our team. We strive to create a welcoming environment not only for our guests, but for our employees as well.

Our hotel offers:

A modern all-suite hotel environment Opportunities for growth and cross-training Supportive leadership and team culture Employee hotel discounts through IHG A workplace where guest service and teamwork truly matter About Staybridge Suites by IHG IHG Hotels & Resorts is one of the world's leading hotel companies, and Staybridge Suites is designed to help guests feel comfortable, connected, and at home during extended stays. From complimentary breakfast and evening socials to spacious suites with full kitchens, our brand is built around comfort, care, and community. Requirements Must be available to work nights, weekends, and holidays as needed Full-time availability required High school diploma or equivalent preferred Previous hotel, customer service, retail, or hospitality experience preferred Basic computer and phone skills required Ability to stand and move throughout shift Ability to multitask in a fast-paced environment Ability to communicate clearly with guests and team members Reliable transportation and dependable attendance Must be able to handle guest information professionally and confidentially Soft Skills We're Looking For Warm and welcoming personality Strong hospitality mindset and guest-first attitude Positive attitude and professional demeanor Emotional intelligence and empathy Calm under pressure during busy periods or guest concerns Strong communication and active listening skills Problem-solving ability and good judgment Team-oriented mindset and willingness to help others Attention to detail and organization Adaptability and flexibility Initiative and ownership mentality Ability to create genuine connections with guests Professional conflict resolution skills Coachable and open to feedback Ability to make guests feel valued, comfortable, and at home Ideal Candidate Traits The ideal candidate is someone who: Naturally enjoys helping people Notices small details that improve the guest experience Can balance friendliness with professionalism Thrives in a team environment Stays composed during high-pressure situations Takes pride in creating memorable guest experiences Understands that hospitality is about how guests feel, not just completing tasks Apply Today If you enjoy making people feel welcome and want to be part of a hospitality-focused team, we'd love to meet you.

Pay:

$14.00

• $16.

00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Free parking Health insurance Paid time off Vision insurance

Work Location:

In person