Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. As a Front Desk Agent, you will play a crucial role in enhancing guest experiences and managing front desk operations. Responsibilities Greet guests warmly upon arrival and check them in efficiently. Manage phone systems to handle incoming calls, inquiries, and reservations. Provide information about hotel services, amenities, and local attractions. Assist with guest requests and resolve any issues or complaints promptly. Maintain accurate records of guest information and transactions. Conduct night audits as required to ensure financial accuracy. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of phone etiquette and professionalism in all communications. Foster positive guest relations by creating a welcoming environment. Experience Previous experience in hospitality or hotel management is preferred. Familiarity with front desk operations and customer service best practices. Multilingual abilities are a plus for enhancing guest interactions. Strong knowledge of phone systems and effective communication techniques. Ability to work flexible hours, including nights and weekends if necessary. A commitment to providing outstanding service in a fast-paced environment. Join us as we strive to deliver memorable experiences for our guests while fostering a supportive team atmosphere!

Job Types:

Part-time, Temporary, Contract Pay:

$13.75 - $15.00 per hour

Benefits:

Employee discount Flexible schedule

Experience:

Front desk: 3 years (Required) Ability to

Commute:

Iron Mountain, MI 49801 (Required) Ability to

Relocate:

Iron Mountain, MI 49801: Relocate before starting work (Required)

Work Location:

In person