Front Desk Clerk

This position is for 24 hours a week on 3rd shift 11pm-7am.

JOB DUTIES AND RESPONSIBILITIES

Choice experience a plus! Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner Reviews arrival list daily and assists in preparing and assembling welcome amenities Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank - count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management Maintains front desk area to be clean and organized Assisting with lobby activation as needed Utilize proper procedures when handling guest PPI data Follows through and feels ownership of guest requests Resolves guest complaints in a professional and efficient manner Actively participates in Front Desk upsell program Always retrieve necessary identification documents and form of payment upon guest arrival Other duties as assigned

EDUCATION AND EXPERIENCE

Prior Customer Service Experience High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills

Job Types:

PART-TIME

Training 2-3 weeks @ 32-40 hours

Job Type:

Full-time Pay:

$13.50 - $14.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person