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FRONT DESK AGENT
Job
Detroit Marriott Livonia
Livonia, MI (In Person)
$34,320 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests. In this energetic role, you will deliver exceptional guest services, manage reservations, and ensure a smooth check-in and check-out process. Your enthusiasm and professionalism will set the tone for an unforgettable hospitality experience. The ideal candidate is passionate about hospitality management, possesses excellent communication skills, and thrives in a fast-paced environment. Bilingual or multilingual abilities are highly valued to serve our diverse guest community effectively. Duties Greet guests warmly with a friendly and professional demeanor, creating a positive first impression Manage guest check-in and check-out procedures efficiently using hotel management software Handle guest inquiries, requests, and complaints with patience and proactive solutions Operate multi-line phone systems, answer calls promptly, and direct them appropriately Maintain accurate reservation records and update guest information in the system Provide comprehensive guest services, including concierge assistance, local recommendations, and special requests Uphold phone etiquette standards and ensure all communication reflects our commitment to hospitality excellence Collaborate with housekeeping and maintenance teams to address guest needs swiftly Skills Strong background in hospitality management and hotel operations Excellent customer service skills with a focus on guest relations and satisfaction Bilingual or multilingual proficiency to communicate effectively with diverse guests Experience in front desk operations, including reservations, check-in/out, and guest services Knowledge of hotel management systems. Exceptional communication skills, including phone etiquette and interpersonal interactions Previous hotel or resort experience is required. Join us as a Front Desk Agent to create memorable experiences for our guests while advancing your career in the vibrant world of hospitality!