Front Desk Agent Namou Hotels - Embassy suites by Hilton Livonia/Novi Livonia, MI Job Details Full-time 22 hours ago Benefits Paid time off Parental leave Flexible schedule Qualifications Computer operation Computer literacy Administrative experience Customer support Multi-line phone systems Clerical experience Full Job Description Job Overview We are seeking a dynamic and personable Front Desk Agent to serve as the welcoming face of our organization. In this vital role, you will be responsible for creating a positive first impression for visitors, clients, and team members while managing a variety of administrative tasks with efficiency and professionalism. Your energetic approach and organizational skills will ensure smooth daily operations, foster excellent customer support, and uphold the high standards of our office environment. This paid position offers an exciting opportunity to develop your administrative expertise while contributing to a vibrant team atmosphere. Responsibilities Greet visitors, clients, and vendors warmly and professionally, ensuring they feel valued and attended to promptly Manage multi-line phone systems, directing calls accurately and courteously using proper phone etiquette Handle incoming correspondence, including emails, mail, and deliveries, with attention to detail and confidentiality Maintain organized filing systems, data entry records, and office documentation using productivity software such as Microsoft Office and Google Workspace Assist with calendar management, scheduling appointments, meetings, and coordinating events efficiently Support office management tasks including inventory control, supply ordering, and basic bookkeeping using QuickBooks or similar software Provide exceptional customer service by responding to inquiries promptly and supporting clients or patients in person or over the phone Qualifications Proven office management or administrative experience with strong clerical skills Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry tools Experience with multi-line phone systems and phone etiquette in a professional setting Bilingual abilities are highly desirable to serve diverse client needs effectively Strong organizational skills with the ability to prioritize tasks and manage time efficiently in a fast-paced environment Familiarity with bookkeeping software such as QuickBooks is preferred for handling basic financial records Previous experience as a front desk or medical/dental receptionist is advantageous but not required Demonstrated customer service skills with a friendly demeanor and professional communication style Join our team to be the friendly face that keeps our office running smoothly! We value energetic individuals who thrive on helping others and take pride in their organizational skills. This role is perfect for someone eager to grow their administrative expertise while making a positive impact every day.

Benefits:

Flexible schedule Paid time off Parental leave

Work Location:

In person