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Four Points by Sheraton

Hotel Front Desk Agent

Pay: $33,280/yr

Posted: 6 weeks ago

Location: Novi, MI (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 9/28/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,866 / year median in Michigan

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Job Description

Hotel Front Desk Agent Four Points by Sheraton - 3.9 Novi, MI Job Details Full-time $15 - $17 an hour 4 hours ago Benefits Paid time off Employee discount Qualifications Computer operation Computer literacy Conflict management Property management systems (PMS) Computer skills

Full Job Description Benefits:

Employee discounts Paid time off

Job Title:

Hotel Front Desk Agent Job Summary:

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests by handling check-ins and check-outs, managing reservations, answering inquiries, and ensuring a positive guest experience throughout their stay. Key Responsibilities Welcome guests and provide a friendly, professional first impression. Check guests in and out efficiently. Process reservations, cancellations, and room changes. Answer phone calls, emails, and guest inquiries. Handle guest requests, complaints, and concerns promptly. Maintain accurate guest records and billing information. Process payments and issue receipts. Coordinate with housekeeping and maintenance departments regarding room status and guest needs. Provide information about hotel services, local attractions, and transportation options. Ensure compliance with hotel policies and procedures. Maintain a clean and organized front desk area. Required Skills and Qualifications Previous customer service or hospitality experience is mandatory. Strong communication and interpersonal skills. Basic computer proficiency and experience with hotel management software. Ability to multitask and work in a fast-paced environment. Strong problem-solving and conflict-resolution abilities. Professional appearance and positive attitude. Flexibility to work shifts, weekends, and holidays. Working Conditions Standing for extended periods. Working in shifts, including nights, weekends, and holidays. Interacting with guests from diverse backgrounds. Performance Expectations Deliver exceptional guest service. Maintain accuracy in reservations and billing. Resolve guest issues efficiently. Support hotel operations by collaborating with other departments.