Hotel Front Desk Agent

Hotel Front Desk Agent Novi, MI Job Details Full-time $14 - $18 an hour 4 hours ago Benefits Paid time off Employee discount Qualifications Computer operation Maintaining an organized workspace Guest relations Financial transaction processing Phone communication Computer literacy Greeting customers High school diploma or GED Computer skills Clean workspace maintenance Escalation handling Communication skills Entry level Client interaction via phone calls

Full Job Description Benefits:

Employee discounts Paid time off

Job Summary:

The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive experience. This position is responsible for managing guest check-ins and check-outs, handling reservations, providing information about the hotel and local area, and ensuring guest satisfaction throughout their stay.

Key Responsibilities:

Greet guests warmly and provide a friendly, professional first impression Check guests in and out efficiently, following hotel procedures Handle reservations, cancellations, and modifications accurately Answer phone calls and respond to guest inquiries promptly Provide information about hotel amenities, services, and local attractions Address guest concerns or complaints and escalate when necessary Process payments, verify billing information, and maintain accurate records Coordinate with housekeeping and maintenance to ensure room readiness Maintain a clean, organized, and presentable front desk area Follow all safety, security, and privacy policies

Qualifications:

High school diploma or equivalent required; previous hospitality experience required Excellent communication and interpersonal skills Strong customer service orientation Ability to multitask and work in a fast-paced environment Basic computer skills; experience with hotel management systems is a plus Flexible schedule, including evenings, weekends, and holidays

Physical Requirements:

Ability to stand for extended periods Occasionally lift or move items up to 25 lbs

Work Environment:

Fast-paced hotel lobby setting with frequent guest interaction