Front Desk Associate

Overview We are seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service while managing front desk operations. This role requires a proactive individual who can handle inquiries, manage reservations, and ensure a welcoming atmosphere for all visitors. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services and local attractions. Process reservations, cancellations, and modifications accurately. Maintain an organized front desk area and ensure all necessary supplies are stocked. Address guest complaints or concerns promptly and professionally. Collaborate with other departments to ensure seamless guest experiences. Assist in sales efforts by promoting hotel amenities and services to guests. Skills Strong customer service skills with the ability to create positive guest experiences. Excellent communication skills, both verbal and written. Proficient in sales techniques to enhance guest engagement and satisfaction. Ability to multitask in a fast-paced environment while maintaining attention to detail. Problem-solving skills to effectively address guest issues as they arise. Familiarity with hotel management software is a plus but not required. Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Type:

Full-time Pay:

$14.00 - $15.00 per hour

Experience:

Front desk: 1 year (Required) Customer service: 1 year (Required) Shift availability: Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Romulus, MI 48174 (Preferred)

Work Location:

In person