Find & Apply For Hotel Desk Clerk Jobs in Romulus, Michigan

Front Desk Agent Skyline Hotel Detroit Metro Airport Romulus, MI Job Details Part-time | Full-time $17 - $18 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Flexible schedule Life insurance Qualifications Computer operation Customer communication Attention to detail

Accounting Cleaning Adaptability Full Job Description Front Desk Agent Location:

Romulus, MI Job Type:

Full-Time /

Part-Time Pay:

$17.00-$18.00 per hour About the Position We are looking for a dependable, professional and guest-focused Front Desk Agent to join our hotel team. The Front Desk Agent is one of the most important points of contact for our guests and plays a key role in creating a welcoming, efficient and positive hotel experience. We are looking for someone who is flexible and adaptable with their schedule and understands that hotel operations require coverage across different shifts, including weekends and holidays. The ideal candidate is dependable, professional, detail-oriented and comfortable adjusting to the changing needs of the hotel. What You'll Do Welcome guests with a friendly, professional and sincere approach. Process guest check-ins and check-outs accurately and efficiently. Verify reservations, guest information, room rates and payment information. Process cash, credit/debit cards and other approved forms of payment. Maintain an accurate cash bank and follow all cash-handling and accounting procedures. Make reservations and assist with reservation changes, cancellations and special requests. Assign rooms and provide guests with accurate information regarding hotel amenities, services, policies and local attractions. Respond promptly and professionally to guest questions, requests and concerns. Listen to guest concerns, investigate issues and work toward appropriate solutions. Communicate guest requests and maintenance or room concerns to the appropriate department and follow up to ensure completion. Work closely with Housekeeping, Maintenance and other departments to ensure a smooth guest experience. Maintain accurate guest information and documentation within the hotel's property-management system. Monitor room status and communicate discrepancies with the appropriate department. Answer and appropriately direct telephone calls. Maintain confidentiality and security of guest and hotel information. Maintain a clean, organized and professional front desk and lobby environment. Promote applicable hotel services, amenities, upgrades and programs. Complete required shift logs, checklists and front-office procedures. Follow all hotel policies, safety procedures and brand standards. Perform other duties as assigned by management. What We're Looking For Flexible availability and willingness to work varying shifts based on hotel staffing needs. Availability to work weekends and holidays as scheduled. Excellent customer service and communication skills. Professional appearance and demeanor. Dependable attendance and punctuality. Ability to remain calm and professional in challenging situations. Strong attention to detail and accuracy. Basic computer skills and ability to learn hotel systems. Ability to handle cash and payment transactions accurately. Ability to work independently while also being an effective team member. Ability to adapt to changing priorities and hotel needs. Ability to stand and move around the front desk/lobby for extended periods. Previous hotel or customer-service experience preferred. Previous hotel front-desk experience is a plus, but we are willing to train the right candidate. What Flexibility Means in This Role Our hotel operates around the clock, so schedules may vary based on business needs. The successful candidate should be comfortable working morning, afternoon/evening and occasional overnight shifts , as well as weekends and holidays when scheduled. We value team members who are willing to support the Front Office team when coverage needs change and who can adapt professionally to the day-to-day demands of hotel operations. Why Join Our Team? If you enjoy helping people, solving problems and creating positive guest experiences, we want to hear from you. This is an opportunity to become an important part of our Front Office team and grow your hospitality experience. Apply today!

Pay:

$17.00 - $18.00 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

Dental insurance Flexible schedule Health insurance Life insurance Paid time off

Work Location:

In person