Front Desk Agent

Front Desk Agent Royal Oak, MI Job Details Part-time | Full-time 1 day ago Benefits Health insurance Dental insurance Vision insurance Employee discount Flexible schedule Qualifications Record keeping Maintaining an organized workspace Resort Guest relations Financial transaction processing Phone communication Greeting customers Processing cash transactions High school diploma or GED Task prioritization Data entry Organizational skills Front desk Motel experience Typing Clerical experience Office management Clean workspace maintenance Cross-functional collaboration Communication skills Personal assistant experience Entry level Cross-functional communication Under 1 year Luxury hotel experience Vacation rental experience Customer complaint resolution Client interaction via phone calls Full Job Description Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires your strong communication skills, attention to detail, and the ability to manage multiple tasks. Duties Greet guests warmly upon arrival and assist with the check-in process. Handle guest inquiries, requests, and complaints efficiently and professionally. Manage phone systems, ensuring effective communication with guests and staff. Maintain accurate records of guest information and reservations using computerized systems. Efficiently handles all payments, cash or credit, and inputs it into the system correctly Ensure the front desk area is clean, organized, and welcoming at all times. Collaborate with other departments and management to ensure guest satisfaction and smooth operations. Skills Proficient in phone etiquette and handling phone systems effectively. Excellent customer service and communication. Experience as a personal assistant or in a similar clerical role is preferred. Familiarity with office management practices and procedures. Strong organizational skills with the ability to prioritize tasks efficiently. Proficient typing skills for data entry tasks. Previous experience is a plus but not required. High School Diploma or GED required. Join our team as a Front Desk Agent where your contributions will be valued, and your career can flourish in a supportive environment!

Job Types:

Full-time, Part-time Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Schedule:

8 hour shift Evening shift Morning shift Night shift Weekends as needed Ability to

Commute:

Royal Oak, Mi 48073 (Required)

Work Location:

In person

Job Types:

Full-time, Part-time Work Location:

In person